Computer Services FAQ

Does the Library have public access computers at every branch?

The East Baton Rouge Parish Library System maintains public access computers at every branch throughout the system.

Do I have to pay to use the computers?

The computers are available for use free of charge.

Do I need a library card to use the computers?

East Baton Rouge Parish residents and others eligible for a Library card must use their Library card to access the computers. Those patrons not eligible for a Library card may ask for a guest login at the public service desk.

When can I use the computers?

You may use the computers any time the library is open. Depending on which computer you are using, you may have to end your computer session as soon as 30 minutes before the library closes. The closing time will vary depending upon the branch you frequent.

What time is best, if you want to be able to use a computer quickly, without waiting?

Generally, the morning is the slowest time for computer use, although if a class is occurring at the Main Library or at a branch, the computers may not be available for your use. View our Calendar of Events for a schedule of computer classes.

Can I reserve a time to use a computer?

The library uses a PC Reservation system. Reservations can only be made at the Library on the same day the computer is to be used. The easiest way to reserve a computer is to walk up to a computer that is not in use, click on Available and enter your library card number. If all computers are in use, then you need to make a reservation at the reservation station. Remember to record the computer, time of reservation, and four digit confirmation number displayed by PC Reservation in order to access your reserved computer.

Is there a time limit for using the computers?

When you reserve a computer using our PC Reservation system, you will be given a certain period of time to use it, generally 30 minutes to 1 hour, depending on the Library location and primary function of the computer. If no other patrons are waiting, the computer will allow you to extend your time on the computer when your session is up.

Does the library have free public wireless Internet access?

Yes, every branch of the East Baton Rouge Parish Library System has wireless Internet access free for public use.

Do you need special equipment to access the wireless service?

Yes.  Your laptop or other device must have a wireless Internet card or adapter installed in order to access wireless services.

I can't connect to the wireless Internet, what do I do?

Unfortunately, library staff cannot handle your personal electronic equipment due to liability issues.  Try rebooting your device and making sure to turn your wireless adapter on.  If you continue to have trouble, contact your device manufacturer.

Does the Library also have printers?

The Library currently has black and white printer-copiers at every location.

Do I have to pay to print?

Black and white prints and copies are $0.10 per page. However the first 20 black and white prints (not copies) are free for EBR residents with a valid library card. Each page after the first 20 prints costs $0.10 per page.

Can I bring my own paper or other printable materials to use in the printer?

You may only print on letter- or legal-sized white paper provided by the Library.

Can I use a floppy disk or a USB storage device on the computers?

Yes, the Library's public access computers allow for the use of 3 1/2" floppy disks, as well as USB drives.

Can I use a CD-ROM or DVD on the computers?

The Library does not provide CD-ROM or DVD drives for public use.

Can I run my own programs on the public access computers?

Our computer security measures will not allow you to install or run any programs from the Internet or from your floppy disk, even if the computer prompts you to do so.

Does the Library sell or otherwise provide floppy disks or USB storage devices?

The Library does not sell or otherwise provide floppy disks or USB devices; you must bring your own disk if you want to save your work.

What software do you have on the computers?

We have

• Internet Explorer
• Microsoft Word (not available on every computer)
• Microsoft Excel (not available on every computer)
• Microsoft Access (not available on every computer)
• Microsoft PowerPoint (not available on every computer)
• Microsoft Publisher (not available on every computer)

The versions of the software are generally XP(2002), 2003 or 2007 versions, though some versions may change as we add new computers or upgrade our existing computers.

Can you help me with my project if I don't know how to work the computer?

The library staff can provide basic assistance with simple questions, but they cannot usually assist with lengthy and/or complicated application problems. Sometimes, we can point you to books or online resources that may be able to assist you.  If you would like to learn more about how to use a computer, please see our Computer Education Research Guide for a list of classes offered by the library, as well as other learning resources.

Can I use my laptop in the library?

You may plug your laptop into an electrical outlet or use your laptop with a battery. However, the Library does not provide phone connections for you to connect to your ISP, nor does the Library provide network connections for you to access the Internet through your laptop. All branches of the Library have free public wireless Internet access.